Trade-In Programs Work. Recovery Systems Decide If They Make Money.
Billions of devices move through trade-ins, returns, refurbishments, and secondary markets every year - yet most companies still treat recovery as fragmented programs instead of a coordinated system. The five case studies below come from real recovery programs behind the TICE methodology, one for each operating principle.
Net Recovery as North Star
How changing one metric lifted net recovery by 19 points in a global OEM trade-in program
Flow Integrity over Vendor Management
18 Months of Shifting Requirements. The Handoffs Never Broke.
Stability Before Speed
The Fastest Vendor Became the Most Expensive Problem
Critical Path over Surface Area
A $400K Cleanup After an Over-Designed Integration Broke
Structural Memory
Beating an Incumbent and Two $1B+ Competitors
Most companies accept returns.
Very few optimize the recovery.
TICE is the system we wished had existed. Ready to move forward?