Every uncollected claim is two losses: the recovery you didn't get, and the fraud you enabled.

    Device protection companies, warranty providers, and self-insured companies settle millions of claims each year. The replacement closes the customer's problem. The recovery system captures the value left behind.

    Scope a PilotLet's Talk

    Claimed products are not waste.

    SETTLEMENTS CLOSE CUSTOMER CASES. THE PRODUCT'S NEXT CHAPTER IS WHERE DOLLARS WALK AND FRAUD OPENS UP.

    When a claim is settled, the original device is typically written off. But many claimed products can be repaired, refurbished, or resold. The gap isn't awareness. Everyone knows there's residual value. The gap is infrastructure: most companies don't have a system to recover it at scale.

    Settlements close customer cases. The product's next chapter is where dollars walk and fraud opens up.

    How It Works

    01

    Claim Trigger

    A claim is filed and approved. The customer receives their replacement. The original product enters the recovery pipeline.

    02

    Pickup / Ship-to-Partner

    Bulky items get coordinated in-home pickup. Smaller items ship via prepaid label to the nearest partner facility.

    03

    Repair Routing

    Each item is assessed against repair economics. Repairable units go to certified labs. Non-repairable units are routed to parts recovery or recycling.

    04

    Monetization

    Recovered products reach their highest-value buyer through the right channel, with full cost transparency and net recovery reporting per unit.

    The claim settles the customer's problem.The recovery system captures the residual value.

    Each claimed product is assessed, routed, and monetized based on repair economics, channel demand, and net recovery targets.

    Pickup coordinated with replacement delivery
    Repair-vs-scrap decisions based on economics
    Net recovery reporting per unit, per claim type
    Visibility into fraud patterns across claim history
    No added headcount on your side
    No single partner forced to be best at everything

    The Recovery Network

    TICE
    In-home pickup logistics
    Ship-to-partner logistics
    Diagnostic & testing labs
    Repair centers
    Certified resale channels
    B2B wholesale channels
    Recycling partners
    Claims recovery partners

    Backed by vetted, data-driven partners

    Common Claims Use Cases

    Device Protection Claims

    Millions of devices are replaced through protection plans each year. The claimed device is typically written off. TICE recovers value from every claimed device through repair, refurbishment, or parts recovery — turning a pure cost into a partial offset.

    Self-Insured Returns

    Companies that self-insure product failures absorb the full replacement cost. TICE builds the recovery layer that captures residual value from the failed product, reducing the net cost of every claim and improving the economics of self-insurance programs.

    Appliance & Home Goods Claims

    Large-format products like TVs, appliances, and furniture are expensive to replace and expensive to recover. TICE coordinates in-home pickup, repair routing, and resale placement — making bulky item recovery operationally viable and financially meaningful.

    Routing for Maximum Recovery

    Claimed 55" TV | $800 Retail

    Default$0
    Delta+$110/unit
    Optimized$110

    Recovery against a settled-claim baseline (often zero) varies by category and condition. Even modest per-unit recovery on a 100K-claim portfolio creates a meaningful new line on what used to be pure cost.

    When claims recovery runs as a system:

    Zero-value inventory becomes a revenue line
    Claims cost ratio improves via recovery offset
    Full visibility from claim → disposition

    The claim is a cost center.
    The recovery is an offset. Build the system and it becomes predictable.

    "From the operator who built and scaled Samsung's CPO and mobility trade-in programs, and SquareTrade's first global trade-in and recovery system."

    Start With One Program

    Launch a contained trade-in pilot: 10-20% of volume over 60-90 days.
    Scale when the numbers prove it.

    Scope a PilotLet's Talk

    FAQs

    1. What types of claims does TICE support?
    TICE supports device protection claims, extended warranty claims, self-insured returns, and appliance or home goods claims. Any settled claim where the original product has residual value is a candidate for recovery.
    2. Does TICE handle the logistics for claimed products?
    TICE coordinates logistics through its partner network. For bulky items like TVs and appliances, we arrange in-home pickup — often timed with the replacement delivery. For smaller items, we manage ship-to-partner flows with prepaid labels and tracking.
    3. How does TICE decide whether to repair or scrap a claimed product?
    Every claimed product is assessed against repair economics: estimated repair cost vs. expected resale value. If the math supports repair, the item is routed to a certified repair center. If not, it goes to parts recovery or responsible recycling.
    4. How does TICE get paid for claims recovery?
    TICE's compensation is built to align with your outcome: when you recover more, TICE earns more. The preferred model is a percentage of the recovery value generated; other structures like a per-item fee are available but are not the default, because they align incentives less directly.
    5. How quickly can a claims recovery program launch?
    Most programs begin with a contained pilot: 10–20% of claim volume over 60–90 days. That validates recovery economics before any decision to scale. Scaling to full volume is a separate decision you make on the results, with no preset timeline.

    See claims recovery applied
    in your sector.

    Mobile & Consumer ElectronicsComputers & HardwareHome Goods & Equipment

    Your claims settle the customer's problem.

    The recovery system should solve yours.

    Scope a PilotLet's Talk