Recover the value trapped in your returns.

    TICE Group runs managed recovery orchestration: it designs and operates your product recovery system instead of adding another vendor to it. Most retailers and brands recover only 15-30 cents on every return dollar. The rest disappears across fragmented vendors, slow processes, and aging inventory. Your team does the work: vendors keep the margin.

    Mobile & Consumer ElectronicsComputers & Hardware
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    Or run the 4-min Recovery Check

    Recovery cannot be optimized without a true end-to-end system.

    Most trade-in, returns, and recovery programs struggle.

    Outside: Your post-sale lifecycle is too fragmented.

    Returns pass through multiple vendors and systems, creating friction at every step.
    Each handoff reduces value, leaving little margin
    by the end.

    Inside: You know value is leaking. But ownership is spread across the organization.

    Operations manages vendors. Finance sees the losses. Brand isn't involved.
    Everyone owns a piece. No one owns the lifecycle.

    Three main recovery leaks

    Fragmented steps5-10% value lost at every handoff
    Aging inventory60-90 days ties up critical capital
    No accountabilityVendors optimize their margins, not yours

    The Cost: $350K - $625K lost per quarter per $10M in returns

    Usually because one partner was handed the whole problem. Sound familiar?

    The Real Enemy: Fragmented Flows

    Everyone owns a piece. No one owns the flow. You pay the price.

    100%Consumer Price90%Reseller70%Wholesaler50%Grading40%Repair30%ProcessingValue left to you20%Fragmentation cost56%Time value cost24%

    A device that starts at 100% exits at 20%

    Value left to you20%
    Fragmentation cost56%
    Time value cost24%

    Financial leakage at every step

    • 5-7 handoffs, 5-10% value loss at each
    • Vendors prioritize their own margins
    • Idle time, lag, and opacity compound the damage

    Disconnected processes reduce net recovery. The leak isn't at any single vendor, it's between them.

    Everyone manages a piece. No one sees the whole flow.

    Built by the operator who built and scaled trade-in at Samsung and returns at SquareTrade - from the ground up, both times.

    Most Ops teams hand it to a reseller and take whatever check shows up. No visibility. That's the model that keeps you at 15 cents.

    TICE runs the same partner network - carriers, grading labs, refurbishers, resale platforms - as one orchestrated flow. Proof at every handoff. You set the rules. We run the network.

    See the five operating principles

    How the TICE recovery engine works

    TICE runs the recovery system. Specialists execute the work. You capture the value.

    01

    We run the system

    We design and run systems that maximize recovery value.

    02

    You capture the value

    Higher recovery. Faster cash cycles. Full lifecycle visibility.

    03

    Specialists execute

    Best-in-class partners perform grading, repair, resale, and logistics.

    When the lifecycle runs as a system

    +14-25

    Recovery Points

    30-45

    Days to Cash

    97-99%

    SLA Compliance

    What a returns operation looks like when one owner runs the whole flow.

    If you already paid to acquire the product and customer, you should capture the value in the full lifecycle too.

    FAQs

    1. What is TICE?
    TICE runs managed recovery orchestration for brands and retailers: it designs and operates the recovery system instead of adding another vendor to it. TICE coordinates the partner network (grading, logistics, refurbishment, resale, recycling) under one set of routing rules and SLAs, and optimizes for net recovery value back to you.
    2. How does TICE work?
    TICE is the orchestration layer between you and your recovery partners: it manages routing decisions, enforces SLAs, tracks performance, and reports net recovery. The partners handle the physical work (grading, logistics, refurbishment, resale); TICE runs the system that decides where each item goes and proves what it returned.
    3. What is orchestration?
    Orchestration coordinates multiple partners (grading, logistics, refurbishment, resale) under unified SLAs and routing logic. Instead of each vendor working in a silo, TICE acts as the control tower: routing items to the highest-value outcome, enforcing service levels, and giving you end-to-end visibility.
    4. Is TICE a software platform?
    No. TICE is an operating company, not a SaaS platform. TICE uses technology to run recovery operations, but the value is the operational system: partner coordination, routing intelligence, and performance management. Software gives you dashboards. Orchestration gives you outcomes.
    5. What is the TICE Recovery Diagnostic?
    The TICE Recovery Diagnostic is a free self-assessment that pinpoints where your current returns, trade-in, and end-of-life process is losing recovery value, and which gaps are worth closing first. It is a process diagnostic, not a dollar quote: it shows where the leaks are and where to focus. A live pilot is what produces an actual recovery number for your volume.
    6. How does TICE get paid?
    TICE's compensation is built to align with your outcome: when you recover more, TICE earns more. The preferred model is a percentage of the recovery value TICE generates, because it ties what TICE makes directly to what you make. Other structures like a per-item fee are available, but they are not the default because they align incentives less directly.

    Most companies accept returns.

    Very few optimize the recovery.

    TICE is the system we wished had existed. Ready to move forward?

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