Most recovery systems were designed in software. Ours was designed in operations.
Before TICE existed, Guennael "G" Delorme built and scaled $100M+ device recovery programs at Samsung and SquareTrade/Allstate. From absolute zero.
The System Was Built By The Person Who Had To Run It.
This is the system I wish had existed when I
entered the industry.
Track Record
Samsung
World's first Certified Pre-Owned (CPO) phone program (~18 months ahead of competition)
Samsung
World's first OEM phone trade-in program (~18 months ahead… again)
SquareTrade / Allstate
Built global trade-in suite → sold to U.S. carrier and Canadian retailer
TICE
Founded TICE to design and operate recovery systems for trade-in, returns, and resale
The System I Wish Had Existed
Brands were stuck choosing between all-in-one vendors, in-house platforms, and fragmented networks.
What was missing: a neutral orchestration layer that coordinates the ecosystem without owning the assets.
That gap is why TICE exists.
Brands were stuck choosing between:
Credibility & Industry Authority
TICE isn't just participating in the recovery ecosystem, it's helping define how it operates. From grading standards to circular economy frameworks, our leadership is directly involved in shaping the systems the industry runs on.
OBADA Foundation
Driving digital ownership standards in secondary markets
CTIA Grading Scales Committee
Defining industry-wide device grading benchmarks
Industry Speaker
Sharing operational insights across global forums