Trade-in creates the volume. Recovery decides the margin.

    Carriers, OEMs, and retailers run trade-in programs to drive device sales and retention. The downstream recovery system (intake, grading, routing, resale) is where margin lives or dies. TICE runs that system across your partner network. You set the rules. We run the recovery flow from the moment a device comes in.

    Scope a PilotLet's Talk

    Trade-in programs fail when the recovery system is fragmented

    Devices move through too many disconnected systems: device buyback processors, used device grading, refurbishment centers, resale management.

    Higher net recovery doesn't just lift per-unit margin. It lets you fund more aggressive trade-in offers, and that's what drives consumer volume.

    Most trade-in operators try to manage this manually. TICE runs the system.

    How it works

    01

    Trade-in intake

    Devices enter the system from trade-in programs, buybacks, or returns.

    02

    Device Valuation

    Instant grading analyzes condition, demand, and resale velocity to set competitive yet margin-preserving offers.

    03

    Channel Routing

    TICE intelligently routes each device to the optimal recovery path based on real-time market data.

    04

    Recovery Execution

    Specialists handle repair, refurbishment, resale, or recycling while TICE enforces SLAs and visibility.

    TICE orchestrates the network

    Most trade-in companies run a single service line.
    TICE orchestrates the system.

    Shared SLAs
    Unified grading standards
    Full lifecycle visibility
    No added headcount on your side
    Designed to work inside your white-label constraints
    No single partner forced to be best at everything

    The Recovery Network

    TICE
    Grading & testing labs
    Refurbishment & repair centers
    D2C resale channels
    B2B resale channels
    Secondary market platforms
    Certified repackaging operations
    Reverse logistics providers
    Recycling partners
    Trade-in white-label partners

    Backed by vetted, data-driven partners

    Common Trade-In Use Cases

    Device Upgrade Programs

    Carriers and OEMs offer upgrade programs to drive device sales, but the traded-in device often becomes a liability. TICE turns every inbound device into a recovery opportunity by orchestrating intake, grading, and routing across your partner network.

    Loyalty & Retention Programs

    Trade-in offers are a critical tool for retention. But without a recovery system behind the offer, you're subsidizing loyalty with margin. TICE connects the offer to the outcome — so trade-in credits are backed by actual device recovery value.

    End-of-Lease Returns

    Enterprise lease returns create sudden volume spikes across mixed-condition devices. TICE orchestrates enterprise-scale device intake, grading, data sanitization, and channel routing under unified SLAs, turning the complexity of lease return logistics into a predictable recovery operation.

    Routing for Maximum Recovery

    Returned Gaming Console | $499 MSRP

    Default$70
    Delta+$140/unit
    Optimized$210

    TICE analyzes each device's grade, SKU, market demand, and partner capacity to route every unit to the channel that maximizes recovery — whether that's certified resale, wholesale, or B2B liquidation.

    When trade-in recovery runs as a system

    Higher recovery rates
    Faster turnaround times
    Audit-ready traceability

    Trade-in becomes a P&L lever instead of a back-office tax.

    "From the operator who built and scaled Samsung's CPO and mobility trade-in programs, and SquareTrade's first global trade-in and recovery system."

    Start With One Program

    Launch a contained trade-in pilot: 10-20% of volume over 60-90 days.
    Scale when the numbers prove it.

    Scope a PilotLet's Talk

    FAQs

    1. How does trade-in orchestration differ from running a trade-in program?
    A trade-in program is the consumer-facing offer. Trade-in orchestration is what happens after the device comes back. TICE manages grading, routing, partner coordination, and recovery execution so each device reaches its highest-value destination. The program creates the volume. The orchestration creates the margin.
    2. Does TICE replace our existing trade-in partners?
    No. TICE coordinates the network you already have and fills gaps where needed. Grading labs, repair centers, resale channels, and logistics providers continue operating. TICE adds the system layer: shared SLAs, unified standards, routing intelligence, and lifecycle visibility.
    3. How does TICE get paid for trade-in orchestration?
    TICE's compensation is built to align with your outcome: when you recover more, TICE earns more. The preferred model is a percentage of the recovery value generated; other structures like a per-item fee are available but are not the default, because they align incentives less directly.
    4. What types of devices can be orchestrated through TICE?
    Any consumer electronics product with secondary market value. Mobile phones have the highest value-to-volume ratio, but TICE also orchestrates tablets, headphones, wearables, gaming consoles, smart speakers, laptops, and other CE categories.
    5. How quickly can a trade-in orchestration program launch?
    Most programs begin with a contained pilot: 10-20% of volume over 60-90 days. That validates the economics before any decision to scale. Scaling to full volume is a separate decision you make on the results, with no preset timeline.

    See trade-in orchestration applied
    in your sector.

    Mobile & Consumer ElectronicsComputers & HardwareHome Goods & Equipment

    Trade-in starts at the customer.

    Recovery ends at the P&L.

    Scope a PilotLet's Talk